1)      Procedure of booking 

a)      Contact Travelrents  to  verify  the  availability of  the requested apartment.

b)       Subsequently, you will receive an e-mail confirming the availability  of  you requested apartment or the other possible available  alternatives. The e-mail will include a link which contains a request form which must be completed in order to freeze the selected apartment for 48 hours. The form will include all payment options.

c)      From the moment you receive the request form the apartment will be frozen  for 48 hours,within this time you can decide whether to book the apartment by making the requested deposit.After 48 hours if the deposit has not been made the apartment  will no longer be frozen and there no longer will be guaranteed availability.

d)     In case payment is made through bank deposit,confirmation of the transaction must be sent through e-mail or fax with a copy of the receipt attached.

e)      Once we have  received confirmation of payment we will confirm your reservation contacting you via e-mail with an enclosed  voucher.

f)       The voucher, as it is your  proof of booking,is to be conserved and presented upon arrival.

      2)  Procedure of payment

a)      The deposit  to be made to Travelrents,which varies from apartment to apartment,will be communicated while you are booking .

b)      The deposit can be made with either credit card (through paypal ) or through  bank deposit (in Banking ).

c)      The remaining payment is to be made upon arrival  to the person responsible for the apartment and is to be made only in cash and in Euros.

3) Check in-Check out

a)      All information regarding check-in is given on your voucher.

b)      Check-in hours vary from apartment to apartment and will be communicated to the client.

c)      Arrival time must  be communicated to Travelrents  so as to inform the person who is responsible for the apartment.

d)     Change of  day or time must be communicated to Travelrents by the client.If the client lacks to do so,Travelrents  is lifted from all responsibility.

        4) Politics and procedures of cancellation

a)      In case of cancellation from the client no less than 30 days upon arrival,Travelrents will reimburse the entire deposit,except a penalty of 10% of the entire amount of the stay.

b)      In case of cancellation from the client less than 30 days upon arrival,Travelrents will not reimburse the deposit and the client will have to pay the entire amount of the stay.

c)      In case of cancellation from Travelrents,the client may choose another apartment,depending upon availability, or ask for a full refund.

d)     In case the client does not show up at arrival the entire amount will be owed by the client.

 5) Change of reservation

a)      In case of deferred arrival or anticipated departure,for whichever reason, the whole amount of the stay will be owed.

b)      In case of extended stay,prior to arrival the client must inform Travelrens in order to verify availability.In case there is no availability, the client can choose to prolong his stay in another apartment  depending always upon availability.

c)      In case  of  extended stay after arrival,the client will have to verify  availability  through   the  person  responsible  for  the  apartment.  

d)     In  case  there is an increase in the number of people staying in the apartment, prior  arrival  the client  must inform Travelrents. An  increased  amount   of  money will be applied  subsequently  in    relation to thew number of people staying in the apartment.However,the number of people must not exceed the maximum number allowed in the apartment.

e)      In case there is an increase of people  after  arrival,it must be communicated solely to the person  responsible for the apartment.

f)       In case of  there is a decrease in the number of people booked in the apartment.If  it is communicated  within 30 days prior to arrival,the client will be reimbursed  the difference.

6)   Modality of use of the structure.

a)  In case cases,a security deposit may  be  asked for  possible  damages  whose  amount may vary from apartment to apartment.This amount must be delivered in cash or in Traveller’s cheques directly to the person responsible for the apartment and will be returned when checking out.The amount  of   the  deposit,however,will be communicated during the booking  procedure  and written in the voucher.

b)  The reserved apartment , will be delivered in perfect condition and ready  for  the number  of  people established on the voucher.

c)   In case of damages during the stay, the client  will be held exclusively responsible.

e)      In case of damage or malfunctions  upon arrival,the client must immediately report it to the person  responsible for  the apartment,who is the person solely responsible for the apartment.

7)  Particular requirements

a)   Any  kind   of particular  requirements  or services not expressively  included must be  asked to  the Travelrents  at  the moment of the booking.

8)      Responsibility of the Travelrents

                        a)   At the moment of the arrival the responsibility passes  from the client to the person  responsible of the apartment.

b)      Travelrents is not responsible in case of: thefts,fires,accidents and anything else which  can happen inside the apartment.

9)      Jurisdiction

a)      In case of any controversy between the Travelrents and the client the jurisdiction will be  of the court of Rome.

b)      Travelrents  reserves   the rights to modify these terms and  conditions.